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Product Customization • Do I pay a set up charge on reorders ? • Do you offer rush service for my customized products ? • Does it cost more to have logos in more than 1 location? • How do I send art work to you ? • How prompt is the delivery of my customized product ? • What is a Set up Charge ? • Will I see a proof before delivery? Order Status/ Shipping • Are there additional Shipping charges for Glassware • Where do you ship from? • Has my order shipped? • How do I change quantities or cancel an item in my order? • How do I track my order? • My order never arrived. • An item is missing from my shipment. • My product is missing parts. • When will my backorder arrive? My Account • How do I create an account? • How do I edit my account information? • How much is my shipping? • I forgot my password. • How do I return my product? • I received the wrong product. • What is your return policy? • When will my order ship?

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